Privacy Policy

Effective Date: 16 February 2026

At Robin meets Wolf, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website robinmeetswolf.com and make purchases from our store.

1. Information We Collect

We collect information that you provide directly to us, including:

Personal Information: Name, email address, phone number, billing address, and shipping address
Payment Information: Credit card details and payment information (processed securely through our payment providers)
Order Information: Details about the products you purchase, order history, and preferences
Communication Data: Information from your correspondence with us, including customer service inquiries

We also automatically collect certain information when you visit our website:

Device Information: IP address, browser type, operating system, and device identifiers
Usage Data: Pages viewed, time spent on pages, links clicked, and other browsing behavior
Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze site traffic

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders, including shipping and delivery
Communicate with you about your orders, products, and services
Provide customer support and respond to your inquiries
Send you marketing communications (with your consent)
Improve our website, products, and services
Prevent fraud and enhance security
Comply with legal obligations and enforce our terms

3. How We Share Your Information

We may share your information with:

Service Providers: Third-party companies that help us operate our business, including Shopify (our e-commerce platform), payment processors, shipping carriers, and marketing services
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, sale, or transfer of our business assets

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Objection: Object to our processing of your personal information
Data Portability: Request a copy of your data in a portable format
Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

6. GDPR Compliance (EU Customers)

If you are located in the European Economic Area (EEA), we process your personal information in accordance with the General Data Protection Regulation (GDPR). Our legal basis for processing includes:

Performance of a contract (to fulfill your orders)
Legitimate interests (to improve our services and prevent fraud)
Your consent (for marketing communications)
Legal obligations (to comply with applicable laws)

7. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website with an updated effective date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Robin meets Wolf
Email: [Your email address]
Website: robinmeetswolf.com

This privacy policy was last updated on 16 February 2026.